Privacy Policy
Last updated: 22 August 2026
Effective Date: 22 August 2026
Last Updated: 22 August 2026
DroneBabu (“DroneBabu”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, process, store, share and protect information when you access or use the DroneBabu website, mobile application, marketplace, booking services and other digital services (collectively, the “Platform”).
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1. About DroneBabu
DroneBabu is a digital platform connecting participants in the agricultural drone ecosystem, including:
- Farmers
- Retailers and demand generators
- Drone Spray Service Providers (DSPs)
- Certified drone pilots
- Drone service engineers
- Drone owners
- Drone buyers and sellers
- OEMs
- Business partners
- Other agricultural and drone ecosystem participants
The Platform may facilitate services including drone spray booking, pilot hiring, drone rental, drone sales and resale, repair services, certification enquiries, financing/insurance enquiries and related services.
2. Information We Collect
Depending on how you use DroneBabu, we may collect different categories of information.
2.1 Account and Registration Information
When you create an account or register on the Platform, we may collect:
- Name
- Mobile number
- Email address
- User role
- OTP verification information
- Address
- State
- District
- City
- PIN code
- Profile information
- Business information
The information collected may vary depending on your selected role.
2.2 Farmer and Farm Information
If you register as a farmer or book agricultural drone services, we may collect:
- Farm location
- GPS coordinates
- Farm boundary/polygon information
- Farm size/acreage
- Crop information
- Crop stage
- Spray requirements
- Preferred service date
- Farm photographs
- Agricultural-service information
- Booking history
Location information may be used to identify the farm, calculate service availability, match you with nearby service providers and facilitate the requested service.
2.3 DSP Information
If you register as a Drone Spray Service Provider, we may collect:
- Personal information
- Business name
- Business address
- GST/PAN information
- Service locations
- PIN codes
- Service radius
- Drone information
- Drone model
- Drone registration/UIN information
- Drone capacity
- Maintenance information
- Pilot information
- Certification information
- Business documents
- Uploaded photographs and videos
- Payment/wallet-related information
- Service history
2.4 Pilot Information
For pilot registration and hiring services, we may collect:
- Name
- Mobile number
- Address/location
- Pilot certification information
- Qualification details
- Experience
- Availability
- Service area
- Employment/hiring information
- Documents submitted for verification
- Profile photographs
- Ratings and reviews
2.5 Service Engineer Information
For drone repair and service-engineer services, we may collect:
- Name
- Contact details
- Location
- Technical qualifications
- Certification information
- Experience
- Service areas
- Business information
- Documents submitted for verification
- Profile information
- Repair/service history
- Ratings and reviews
2.6 Drone Information
If you buy, sell, rent, register or service a drone through the Platform, we may collect:
- Drone manufacturer/OEM
- Drone model
- Serial number
- UIN or registration details
- Battery information
- Drone capacity
- Purchase information
- Purchase invoice
- Insurance information
- Maintenance history
- Drone photographs
- Drone videos
- Flying videos
- Ownership-related information
- Other documents required for verification
2.7 Documents and Verification Information
Depending on the service or role, we may request documents such as:
- Identity documents
- PAN
- GST certificate
- Business registration documents
- Drone purchase invoice
- Drone insurance documents
- Drone registration documents
- Pilot certificates
- Service-engineer certificates
- Other documents reasonably required for verification
We use such information for registration, verification, compliance, fraud prevention and service delivery.
2.8 Booking and Transaction Information
When you use DroneBabu services, we may collect:
- Booking details
- Service selected
- Service location
- Date and time
- Service provider
- Pilot information
- Drone information
- Order information
- Transaction reference
- Payment status
- Cancellation information
- Refund information
- Service completion information
- Ratings and reviews
2.9 Location Information
Certain DroneBabu services require location information.
For example, location information may be used to:
- Identify a farm
- Map a farm boundary
- Find nearby DSPs
- Find nearby pilots
- Find nearby engineers
- Match service requests
- Calculate service areas
- Facilitate navigation and service execution
- Improve service availability
Where required by applicable law, we will obtain appropriate permission before collecting precise location information.
You may disable location permissions through your device settings, although some Platform functions may not work properly without location access.
2.10 Photographs, Videos and Service Evidence
Users may upload photographs or videos relating to:
- Farms
- Drones
- Drone condition
- Drone ownership
- Purchase invoices
- Repair requirements
- Repair completion
- Spray operations
- Service completion
- Pilot/service-engineer verification
Such information may be used to verify services, document transactions, resolve disputes and improve service quality.
2.11 Device and Technical Information
When you use our Platform, we may automatically collect certain technical information, including:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers
- Language preferences
- Approximate location
- Log information
- Access time
- Pages/screens visited
- Error and diagnostic information
This information helps us maintain security, troubleshoot problems and improve the Platform.
3. How We Use Your Information
We may use personal information for purposes including:
Account Management
- Creating and managing accounts
- OTP verification
- User authentication
- Maintaining profiles
- Managing user roles
Service Delivery
- Processing bookings
- Connecting farmers with DSPs
- Connecting DSPs with pilots
- Connecting users with service engineers
- Facilitating rental, sales and repair enquiries
- Coordinating service requests
Location-Based Matching
- Matching users with nearby service providers
- Identifying service availability
- Supporting farm mapping
- Improving service allocation
Verification
- Verifying user identity
- Verifying business information
- Verifying drone ownership
- Verifying pilot/service-engineer qualifications
- Detecting fraudulent information
Payments and Transactions
- Processing or facilitating payments
- Maintaining transaction records
- Managing refunds
- Managing wallet-related transactions
- Preventing payment fraud
Communication
We may send:
- OTPs
- Booking confirmations
- Service notifications
- Payment notifications
- Cancellation notifications
- Account notifications
- Important policy updates
- Customer-support communications
Where applicable, marketing communications will be sent in accordance with applicable law and user preferences.
Safety and Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent fraud
- Protect Platform security
- Investigate misuse
- Enforce our Terms & Conditions
- Protect users and service providers
Platform Improvement
We may use information to:
- Analyse Platform usage
- Improve user experience
- Improve service matching
- Improve operational workflows
- Develop new features
- Monitor Platform performance
- Conduct analytics
4. How We Share Information
We do not sell your personal information merely because you use the Platform.
However, information may be shared where necessary to provide requested services or comply with legal obligations.
4.1 Service Providers
Depending on your selected service, we may share relevant information with:
- DSPs
- Pilots
- Service engineers
- Drone sellers
- Drone owners
- Repair partners
- Logistics/service partners
- Other relevant service providers
For example, when a farmer books a spray service, relevant farm location and booking information may need to be shared with the assigned DSP/pilot so that the service can be completed.
4.2 Payment Service Providers
Payments may be processed through third-party payment gateways.
Payment providers may process transaction information in accordance with their own privacy policies and applicable law.
DroneBabu does not intend to store complete card credentials such as CVV numbers.
4.3 Technology and Service Providers
We may use third-party providers for:
- Cloud hosting
- Database management
- OTP/SMS services
- Email services
- Maps and location services
- Weather information
- Analytics
- Customer support
- Notifications
- Payment processing
- Security
- Software infrastructure
Such providers may process information on our behalf, subject to appropriate contractual and legal safeguards.
4.4 Government and Regulatory Authorities
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Meet regulatory requirements
- Investigate fraud
- Protect safety
- Prevent illegal activity
- Protect our legal rights
4.5 Business Transfers
If DroneBabu is involved in a merger, acquisition, restructuring, investment, sale of assets or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
5. Farm Location and GPS Data
Farm location can be sensitive from an operational and commercial perspective.
We use farm location information primarily to provide requested agricultural drone services and related functionality.
We may use farm coordinates to:
- Locate the farm
- Calculate farm area
- Identify service providers
- Plan service operations
- Support navigation
- Maintain service records
- Generate operational analytics
We will not intentionally use precise farm-location information for unrelated purposes without an appropriate legal basis or consent where required.
6. Cookies and Similar Technologies
DroneBabu may use cookies, local storage, pixels and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website functionality
- Understand Platform usage
- Measure performance
- Improve security
- Analyse traffic
You may control cookies through your browser settings.
Disabling certain cookies may affect Platform functionality.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining business records
- Meeting legal obligations
- Resolving disputes
- Preventing fraud
- Enforcing agreements
- Maintaining security
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal and regulatory requirements.
8. Data Security
We use reasonable technical, administrative and organisational measures intended to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Security measures may include access controls, authentication mechanisms, encryption where appropriate, monitoring and secure infrastructure.
However, no internet-based system can be guaranteed to be completely secure.
9. OTP and Mobile Number Security
DroneBabu uses mobile-number-based authentication and OTP verification for certain Platform functions.
You are responsible for:
- Keeping your mobile device secure
- Not sharing OTPs
- Not allowing unauthorised persons to access your account
- Immediately informing us if you suspect unauthorised access
DroneBabu will not normally ask you to disclose your OTP through unsolicited calls or messages.
10. Children's Privacy
DroneBabu's services are intended for individuals and businesses capable of entering into legally binding arrangements under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
11. Third-Party Websites and Services
The Platform may contain links or integrations with third-party websites and services.
These third parties may have their own privacy policies.
DroneBabu is not responsible for the privacy practices of third-party websites or services that we do not control.
We recommend reviewing their privacy policies before providing personal information.
12. User-Generated Content
Users may submit photographs, videos, reviews, comments, documents and other content.
You should avoid uploading unnecessary personal information belonging to yourself or another person.
Before uploading another person's personal information, you should ensure that you have the appropriate authority or permission to do so.
13. Accuracy of Information
You are responsible for ensuring that information submitted to DroneBabu is accurate and up to date.
Providing inaccurate, misleading or fraudulent information may result in:
- Account suspension
- Service cancellation
- Verification failure
- Removal of listings
- Other action permitted under our Terms & Conditions
14. Your Privacy Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including rights to:
- Obtain information about processing of your personal data
- Request correction of inaccurate information
- Request deletion where legally permitted
- Withdraw consent where processing is based on consent
- Raise concerns or grievances
- Request information regarding data processing
- Exercise other rights available under applicable data-protection laws
Requests may be subject to verification and applicable legal exceptions.
To exercise an applicable privacy right, contact us using the details provided below.
15. Withdrawal of Consent
Where we process personal information based on consent, you may withdraw that consent subject to applicable law.
Withdrawal of consent may affect our ability to provide certain services.
For example, disabling location access may prevent certain location-based services from functioning.
Withdrawal of consent does not affect processing that we are legally permitted or required to perform on another lawful basis.
16. Data Transfers
DroneBabu may use cloud infrastructure, technology providers and service providers that process information in locations within or outside India, subject to applicable law.
Where cross-border processing occurs, we will take appropriate measures required under applicable law.
17. Grievance Redressal
If you have a concern, complaint or question regarding the processing of your personal information, please contact our Grievance Officer.
Grievance Officer / Privacy Contact
Email: support@dronebabu.com
Address: Gurgaon, Haryana, India
Please include:
- Your name
- Registered mobile number/email
- Relevant account or booking information
- Nature of your request/complaint
- Supporting information, if applicable
We will review and respond to requests within the period required under applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our services
- Changes to technology
- Changes in applicable law
- Changes in our data-processing practices
- Changes in Platform functionality
When we make material changes, we may provide appropriate notice through the Platform or other legally permitted means.
The updated policy will display a revised “Last Updated” date.
19. Contact Us
For privacy-related questions or requests, contact:
DroneBabu
Website: https://dronebabu.com/
Email: support@dronebabu.com
Location: Gurgaon, Haryana, India
The current website publicly lists support@dronebabu.com and Gurgaon Haryana as its contact information.
20. Acceptance
By accessing or using the DroneBabu Platform, you acknowledge that you have read and understood this Privacy Policy.
Where applicable, you provide consent to the collection and processing of your personal information as described in this Privacy Policy and in accordance with applicable law.
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